PT XL Axiata Tbk

PT XL Axiata Tbk. (XL) was established on 8 October 1989, under the name PT Grahametropolitan Lestari. XL is now leading the industry as a cellular telecommunications provider with extensive coverage throughout Indonesia. It provides services for retail customers and offers business solutions for corporate customers, including voice, data and other value-added mobile telecommunications services.
  
Specialist - Talent Management (Jakarta)
Responsibilities:

• Conducting Employee Assessment & Profiling
• Mapping the people strength into Talent Matrix by Levels
• Facilitating talent review meeting
• Communicating and educating people on Talent Management Process and Development
• Ascertaining the development needs & development plans for the identified Talents
• Implementing & monitoring the individual development plans for the identified Talents
• Evaluating the effectiveness of the development plan & fine-tuning the plan to suit situational needs
• Communicating Assessment & Profile result
• Giving Expert Analysis & Recommendation on People Development and Job Assignment

Requirements:

• S1, preferably Psychology or Human Resource Management with min. 5 years experience in human resources development
• Good understanding of company direction and unit business operation knowledge
• Should have excellent communication and presentation/coaching skills
• Able to conduct assessment & Data Interpretation
• Fluency in written and spoke English is a must
• Closing Date: 6-7-11

Manager - Partner Management (Jakarta)
Responsibilities:

• Maintain relationship with Content Provider or partner.
• Maintain SLA and KPI for day to day Content Provider Operation.
• Establish and maintain the process or procedures related to VAS Business Operation.
• Responsible for producing daily report on all related reports for Content Provider.

Requirements:

• Candidate must possess at least a Bachelor's Degree in any field.
• At least 5 year(s) of working experience in the related field.
• Good Knowledge in Content Provider day to day operation.
• Advance knowledge, skills, and experience in CP Business.
• Advance knowledge, skills, and Experience in VAS.
• Excellent communication and presentation skills both oral and written.
• A good negotiator.
• Closing Date: 1-7-11

Specialist Costumer Facing Analyst ( Jakarta)

Responsibilities:

• Design the strategy for implementing people,process and tools change across customer end to end touchpoints with customer service
• Design the alignment strategy & governance of customer end to end touchpoints with support function within CS & also with other related dept within XL organization
• Determine standards, set policies and build monitoring mechanism for frontlier customer engagement
• Demonstrate measurable impact of workflow changes on resolution & quality of service metrics
• Interact with individual functions and form collaborations across functions to develop understanding of cross functional issues
• Develop hypotheses on improvement initiatives from analytical insight
• Follow up with business / functional owners to ensure improvement initiatives are end to end and action log progress is on schedule
• Provide feedback on internalizing and implementing key learnings into XL SOP’s

Requirements:

• S1
• Customer service experience , min 2 years
• Strong customer and service orientation
• Organization project management skill
• Strategic insight
• Ability to quickly establish breadth of knowledge.
• Good planning, coordinating and monitoring projects
• Closing Date: 28-6-11

Analyst Service Culture Promoter (Jakarta)
Responsibilities:

• Develop and Translate service excellence objective into comprehensive, applicable, effective program
• Develop and coordinating a conducive environment to strengthen and accelerate service excellence such as service competition, service excellence frills, reward and acknowledgement
• Conduct CS events internal and external with coordinating with other unit or third parties
• To ensure all frontline get clear understanding about applied Service Standard and they could translate the information to customer by evaluating the effectiveness on each process

Requirements:

• University background (S1) in Engineering / Statistics / Economics with at least 3 years work experience in Telco Industry preferably in Customer Service
• Good understanding of Customer Relation Management (CRM) and Customer Serive
• Good computer literacy
• Creative and initiative
• Strong and good analytical thinking
• Closing Date: 28-6-11

Should you interested please apply at links below. English proficiency and computer literacy are required for this position.Successful candidate will work in a result oriented and dynamic environment.

STM -- MPM -- SCFA -- OPO

Source: JobStreet