PT XL Axiata Tbk. (XL) was established on 8 October 1989, under the name PT Grahametropolitan Lestari. XL is now leading the industry as a cellular telecommunications provider with extensive coverage throughout Indonesia. It provides services for retail customers and offers business solutions for corporate customers, including voice, data and other value-added mobile telecommunications services.Specialist - Talent Management (Jakarta)
Responsibilities:
- Conducting Employee Assessment & Profiling
- Mapping the people strength into Talent Matrix by Levels
- Facilitating talent review meeting
- Communicating and educating people on Talent Management Process and Development
- Ascertaining the development needs & development plans for the identified Talents
- Implementing & monitoring the individual development plans for the identified Talents
- Evaluating the effectiveness of the development plan & fine-tuning the plan to suit situational needs
- Communicating Assessment & Profile result
- Giving Expert Analysis & Recommendation on People Development and Job Assignment
- S1, preferably Psychology or Human Resource Management with min. 5 years experience in human resources development
- Good understanding of company direction and unit business operation knowledge
- Should have excellent communication and presentation/coaching skills
- Able to conduct assessment & Data Interpretation
- Fluency in written and spoke English is a must
- Closing Date: 6-7-11
Manager - Partner Management (Jakarta)
Responsibilities:
Responsibilities:Responsibilities:
- Maintain relationship with Content Provider or partner.
- Maintain SLA and KPI for day to day Content Provider Operation.
- Establish and maintain the process or procedures related to VAS Business Operation.
- Responsible for producing daily report on all related reports for Content Provider.
- Candidate must possess at least a Bachelor's Degree in any field.
- At least 5 year(s) of working experience in the related field.
- Good Knowledge in Content Provider day to day operation.
- Advance knowledge, skills, and experience in CP Business.
- Advance knowledge, skills, and Experience in VAS.
- Excellent communication and presentation skills both oral and written.
- A good negotiator.
- Closing Date: 1-7-11
- Design the strategy for implementing people,process and tools change across customer end to end touchpoints with customer service
- Design the alignment strategy & governance of customer end to end touchpoints with support function within CS & also with other related dept within XL organization
- Determine standards, set policies and build monitoring mechanism for frontlier customer engagement
- Demonstrate measurable impact of workflow changes on resolution & quality of service metrics
- Interact with individual functions and form collaborations across functions to develop understanding of cross functional issues
- Develop hypotheses on improvement initiatives from analytical insight
- Follow up with business / functional owners to ensure improvement initiatives are end to end and action log progress is on schedule
- Provide feedback on internalizing and implementing key learnings into XL SOP’s
- S1
- Customer service experience , min 2 years
- Strong customer and service orientation
- Organization project management skill
- Strategic insight
- Ability to quickly establish breadth of knowledge.
- Good planning, coordinating and monitoring projects
- Closing Date: 28-6-11
Responsibilities:
- Develop and Translate service excellence objective into comprehensive, applicable, effective program
- Develop and coordinating a conducive environment to strengthen and accelerate service excellence such as service competition, service excellence frills, reward and acknowledgement
- Conduct CS events internal and external with coordinating with other unit or third parties
- To ensure all frontline get clear understanding about applied Service Standard and they could translate the information to customer by evaluating the effectiveness on each process
Requirements:
- University background (S1) in Engineering / Statistics / Economics with at least 3 years work experience in Telco Industry preferably in Customer Service
- Good understanding of Customer Relation Management (CRM) and Customer Serive
- Good computer literacy
- Creative and initiative
- Strong and good analytical thinking
- Closing Date: 28-6-11
STM -- MPM -- SCFA -- OPO
Source: JobStreet
