Minggu, 19 Juni 2011

PT XL Axiata Tbk

PT XL Axiata Tbk. (XL) was established on 8 October 1989, under the name PT Grahametropolitan Lestari. XL is now leading the industry as a cellular telecommunications provider with extensive coverage throughout Indonesia. It provides services for retail customers and offers business solutions for corporate customers, including voice, data and other value-added mobile telecommunications services.
  
Specialist - Talent Management (Jakarta)
Responsibilities:
  • Conducting Employee Assessment & Profiling
  • Mapping the people strength into Talent Matrix by Levels
  • Facilitating talent review meeting
  • Communicating and educating people on Talent Management Process and Development
  • Ascertaining the development needs & development plans for the identified Talents
  • Implementing & monitoring the individual development plans for the identified Talents
  • Evaluating the effectiveness of the development plan & fine-tuning the plan to suit situational needs
  • Communicating Assessment & Profile result
  • Giving Expert Analysis & Recommendation on People Development and Job Assignment
Requirements:
  • S1, preferably Psychology or Human Resource Management with min. 5 years experience in human resources development
  • Good understanding of company direction and unit business operation knowledge
  • Should have excellent communication and presentation/coaching skills
  • Able to conduct assessment & Data Interpretation
  • Fluency in written and spoke English is a must
  • Closing Date: 6-7-11
Manager - Partner Management (Jakarta)
Responsibilities:

  • Maintain relationship with Content Provider or partner.
  • Maintain SLA and KPI for day to day Content Provider Operation.
  • Establish and maintain the process or procedures related to VAS Business Operation.
  • Responsible for producing daily report on all related reports for Content Provider.
Requirements:
  • Candidate must possess at least a Bachelor's Degree in any field.
  • At least 5 year(s) of working experience in the related field.
  • Good Knowledge in Content Provider day to day operation.
  • Advance knowledge, skills, and experience in CP Business.
  • Advance knowledge, skills, and Experience in VAS.
  • Excellent communication and presentation skills both oral and written.
  • A good negotiator.
  • Closing Date: 1-7-11
Specialist Costumer Facing Analyst ( Jakarta)
Responsibilities:
  • Design the strategy for implementing people,process and tools change across customer end to end touchpoints with customer service
  • Design the alignment strategy & governance of customer end to end touchpoints with support function within CS & also with other related dept within XL organization
  • Determine standards, set policies and build monitoring mechanism for frontlier customer engagement
  • Demonstrate measurable impact of workflow changes on resolution & quality of service metrics
  • Interact with individual functions and form collaborations across functions to develop understanding of cross functional issues
  • Develop hypotheses on improvement initiatives from analytical insight
  • Follow up with business / functional owners to ensure improvement initiatives are end to end and action log progress is on schedule
  • Provide feedback on internalizing and implementing key learnings into XL SOP’s
Requirements:
  • S1
  • Customer service experience , min 2 years
  • Strong customer and service orientation
  • Organization project management skill
  • Strategic insight
  • Ability to quickly establish breadth of knowledge.
  • Good planning, coordinating and monitoring projects
  • Closing Date: 28-6-11
Analyst Service Culture Promoter (Jakarta)
Responsibilities:
  • Develop and Translate service excellence objective into comprehensive, applicable, effective program
  • Develop and coordinating a conducive environment to strengthen and accelerate service excellence such as service competition, service excellence frills, reward and acknowledgement
  • Conduct CS events internal and external with coordinating with other unit or third parties
  • To ensure all frontline get clear understanding about applied Service Standard and they could translate the information to customer by evaluating the effectiveness on each process
Requirements:
  • University background (S1) in Engineering / Statistics / Economics with at least 3 years work experience in Telco Industry preferably in Customer Service
  • Good understanding of Customer Relation Management (CRM) and Customer Serive
  • Good computer literacy
  • Creative and initiative
  • Strong and good analytical thinking
  • Closing Date: 28-6-11
Should you interested please apply at links below. English proficiency and computer literacy are required for this position.Successful candidate will work in a result oriented and dynamic environment.

STM -- MPM -- SCFA -- OPO

Source: JobStreet

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